Return

Return & Replacement Policy

1. Damaged or Malfunctioning Products
• Returns or replacements are accepted only for unused products in cases of manufacturing defects or damages.
• Requests must be raised within 48 hours of delivery.
• FOXBOX will arrange a reverse pickup and share tracking details with the customer.
• Upon receipt and verification of the defective product, FOXBOX will dispatch the replacement within the specified timeline.

2. Wrong Product Received
• Returns or replacements are accepted only for unused products in cases where an incorrect product has been delivered.
• Requests must be raised within 48 hours of delivery.
• Customers must provide photographic evidence of the incorrect item received.
• After verification, FOXBOX will arrange a reverse pickup and share tracking details with the customer.
• Once the incorrect product is received, FOXBOX will dispatch the correct replacement within the specified timeline.

3. Size-Related Issues
• The FOXBOX team will verify the order details against the product delivered.
• If the delivered product matches the order placed, size-based returns or replacements will not be accepted as per policy.
• Customers may still proceed by bearing the return shipping and re-dispatch costs. FOXBOX will facilitate accordingly.
• Customers are strongly advised to check the size chart prior to placing the order to avoid such issues.

4. Customer Preference / Change of Mind
• Returns or replacements requested due to preference or change of mind are not accepted, as all products are pre-approved by the Kotak team prior to order placement.

5. Replacement Timelines (TAT)
• Replacement items will be shipped within 7–12 business days from the date of confirmation, subject to receipt of the returned product.
• For escalations or assistance, please contact escalations@foxboxretail.com.

6. Common Reasons for RTO
• Customer unavailable at the time of delivery.
• Customer refusal to accept the package.
• Incorrect or incomplete address / contact information.
• Door, premises, or office found closed.
• Repeated delivery attempts unsuccessful.

Handling of RTO by FOXBOX
• Once the courier partner marks a shipment as RTO, the package will be returned to the FOXBOX warehouse.
• Upon receipt, the Customer Support team will contact the customer to reconfirm the address and contact details prior to re-dispatch.
• RTO re-dispatches may take 10–15 business days due to longer transit times.

7. Order Cancellation
• Cancellations are allowed within 24 hours of placing the order or before dispatch, whichever is earlier.
• Customers may contact Customer Support to request cancellation.
• Refunds for cancelled orders will be processed back to the original payment source within 7 business days.